Salon & Website Policies
Our commitment to transparency, privacy, and respect for our clients' and stylists' time.
A minimum of 24 hours' notice is required for all service cancellations.
Clients who cancel on the same day or fail to show up may be subject to a cancellation fee or may be required to provide a deposit for future bookings.
This policy is designed to ensure fairness and respect for both our staff and clients' time. We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for your continued support.
Introduction
Hello Beauty Lounge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI Service Recommender, or book appointments through our third-party provider, Vagaro.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you use our contact forms or book an appointment.
- AI Recommender Data: Descriptions of your hair and desired style that you provide to our AI Service Recommender. This information is used solely to generate a recommendation and is not stored or linked to your personal identity.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
- Booking Data: When you book an appointment, you are redirected to Vagaro, our booking partner. Any information you provide to Vagaro is subject to their privacy policy. We only receive the necessary information to manage your appointment (name, service, appointment time).
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Manage your appointment schedule.
- Generate personalized hair service recommendations.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Respond to your questions and comments.
Use of Cookies
We use cookies to help customize the Site and improve your experience. We use a simple cookie to track your consent to our cookie policy, which is managed by the banner that appears on your first visit. This cookie does not track any personal information.
Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at (587) 273-1668.